Shipping Policy

At frankwilliams Store, we’re dedicated to delivering your baby cribs, infant mattresses, baby dining chairs, and baby bed decorations quickly and securely to every corner of the U.S. Leveraging our South Bend, IN warehouse (56271 BUTTERNUT RD) and trusted furniture carriers, we ensure your baby’s essentials arrive in perfect, safe condition—whether it’s a convertible crib, waterproof mattress, adjustable dining chair, or themed decoration set.

Customer Support for Shipping Inquiries: For questions about your order, tracking, or delivery, email us at barrettp404@gmail.com (we respond within 24 hours) or use your tracking number (sent post-purchase) for real-time updates.

1. Shipping Destinations


We ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses, with specialized handling for heavy baby furniture:

  • Mainland U.S. (Contiguous States): No restrictions—cribs, mattresses, dining chairs, and decorations ship to every zip code, including rural areas.
  • Alaska & Hawaii: Full delivery coverage for all items. Bulky cribs and dining chairs incur a $35 surcharge (covers freight to remote areas).
  • U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands. A $40 surcharge applies to all shipments (covers extra logistics and customs processing).
  • APO/FPO Addresses: We ship via USPS Priority Mail for mattresses and decorations only—bulky cribs and dining chairs cannot be shipped to military addresses (due to size/weight restrictions).
  • PO Boxes: Only baby bed decorations and infant mattresses can be shipped to PO Boxes via USPS—bulky cribs and dining chairs require a physical address for delivery.

2. Shipping Costs & Free Shipping Eligibility


Shipping fees are based on order value and item size. Below are standard rates for mainland U.S. (surcharges apply for Alaska/Hawaii and territories):

Standard Shipping


Product Category Order Under $100 Order Over $100
Baby Bed Decorations $4.99 flat fee Free
Infant Mattresses $9.99 flat fee Free
Baby Dining Chairs $14.99 flat fee Free
Baby Cribs $29.99 flat fee Free

Free standard shipping is automatically applied at checkout on frankwilliams.shop—no coupon code needed. Perfect for customers buying a crib + mattress bundle or a full nursery decoration set.

Express Shipping


  • Baby Bed Decorations & Infant Mattresses: $39.99 flat fee (delivered in 2–3 business days).
  • Baby Dining Chairs & Cribs: $59.99 (delivered in 3–5 business days via expedited furniture carrier).

Express shipping is not available for Alaska/Hawaii or U.S. territories.

Extra Fees for Special Cases


  • Signature Confirmation: Add $4.99 at checkout to require a signature for delivery (recommended for high-value cribs or organic mattresses).
  • White-Glove Delivery: For an additional $89.99, we offer in-home delivery, assembly, and placement of your crib and dining chair (removal of old furniture available for $29.99 extra). Available only for mainland U.S. addresses.

3. Delivery Timelines


We process orders Monday–Friday (9 AM–5 PM ET)—orders placed after 3 PM ET ship the next business day (excluding U.S. holidays: Christmas, Thanksgiving, Independence Day, New Year’s Day).

Standard Shipping Timelines


Product Category Mainland U.S. Alaska/Hawaii U.S. Territories
Baby Bed Decorations 2–4 business days 7–10 business days 10–14 business days
Infant Mattresses 3–5 business days 7–10 business days 10–14 business days
Baby Dining Chairs 4–6 business days 10–14 business days 14–21 business days
Baby Cribs 5–7 business days 10–14 business days Not available

Key Notes on Timelines


  • Custom Baby Products: Personalized items (e.g., monogrammed cribs, custom-theme decorations) take 2–3 weeks to manufacture before shipping—we’ll confirm the exact ship date at checkout.
  • Crib & Dining Chair Processing: All furniture items require a 1-business-day safety check (to ensure hardware integrity and non-toxic paint) before shipping—we’ll notify you via email if this applies to your order.
  • Peak Seasons (Baby Showers & Holidays): During March–May (baby shower season) and November–December (holiday shopping), order processing may take 1 extra business day due to high demand—we recommend ordering 2 weeks in advance for crib and dining chair orders.

4. Delivery Tracking & Notifications


We keep you informed at every step of the shipping process for your frankwilliams Store order:

  1. Order Confirmation: Immediately after purchase, you’ll receive an email with your order number and estimated ship date.
  2. Shipment Notification: Once your order ships, we send a second email with:
    • A tracking number (USPS, FedEx, or furniture carrier—click the link to view real-time location updates).
    • A delivery window (e.g., “Expected delivery: Thursday, 11 AM–3 PM ET”). For bulky cribs and dining chairs, the carrier will contact you 24 hours in advance to schedule a delivery time that works for you.

  3. Delivery Alert: Carriers send a text/email when your package is out for delivery (optional—opt in via the carrier’s website using your tracking number). For white-glove delivery, our team will call you 1 hour before arrival.

For lost tracking numbers, email us with your order number—we’ll resend the tracking link within 1 hour.

5. Packaging & Product Protection


Our packaging is designed to protect your baby products during transit, with extra care for furniture stability and mattress hygiene:

  • Baby Cribs: Shipped in reinforced corrugated crates with foam padding around the frame and slats—prevents scratches, dents, and warping. All hardware is packed in a sealed bag inside the crate (labeled for easy assembly).
  • Infant Mattresses: Wrapped in double vacuum-sealed plastic (waterproof and dust-resistant) and placed in a sturdy box—preserves firmness and hygiene. We include a “handle with care” label to ensure carriers treat the box gently.
  • Baby Dining Chairs: Disassembled and packed in a foam-lined box—straps and trays are wrapped separately to prevent damage. Hardware is labeled for quick assembly.
  • Baby Bed Decorations: Packed in moisture-resistant plastic bags and placed in a shock-resistant box—wall decals are rolled (not folded) to prevent creases.

We include a delivery checklist with every order—please inspect your items immediately upon receipt and note any damage on the carrier’s delivery receipt (critical for filing claims). For cribs and dining chairs, check the hardware bag for missing parts before assembly.

6. Handling Shipping Issues


We resolve 99% of shipping issues within 2 business days—here’s how to address common problems for frankwilliams Store orders:

6.1 Delayed Deliveries


If your package is late (e.g., standard shipping to mainland U.S. takes 10+ days for a crib):

  1. Check the tracking link—carriers often note delays (e.g., “held at sorting facility due to high volume during baby shower season”).
  2. Email us if no update is available for 48 hours—we’ll contact the carrier directly to escalate the issue.
  3. Compensation: For delays over 3 days beyond the estimated timeline, we offer a $20 store credit (valid for 6 months) or a free baby bedding accessory (e.g., a waterproof crib sheet, a decoration wall decal).

6.2 Damaged Items


If your item arrives damaged (e.g., dented crib frame, torn mattress lining, broken chair strap):

  1. Document the Damage: Take photos/videos of the item, packaging, and carrier’s delivery receipt (if you noted damage on it). For cribs, take photos of the frame and hardware bag.
  2. Report Within 48 Hours: Email us at barrettp404@gmail.com with your order number, photos, and a description of the damage.
  3. Resolution: We’ll:
    • Send a replacement item via expedited shipping (free of charge) within 3–5 business days.
    • Provide a pre-paid return label (we cover all shipping costs for damaged items).
    • Offer a full refund (to your original payment method) if you prefer not to receive a replacement.


6.3 Missing Items


If part of your order is missing (e.g., crib hardware, dining chair tray, decoration wall decals):

  1. Check the packaging thoroughly—small items are often tucked in hidden compartments (e.g., hardware in the crib crate lid, decals in the decoration box bottom).
  2. Email us within 7 days of delivery with your order number and a list of missing items.
  3. We’ll ship the missing parts via USPS First Class Mail (free) within 24 hours—no need to return anything.

6.4 Wrong Address Deliveries


If you entered the wrong address at checkout:

  • Before shipping: Email us immediately—we can update the address if the order hasn’t left our warehouse (90% of requests are approved).
  • After shipping: We’ll work with the carrier to redirect the package (fees apply: $25 for mainland U.S., $50 for Alaska/Hawaii). If redirection isn’t possible, we’ll send a replacement order (you pay 50% of the product cost—we cover shipping).