Terms & Conditions

1. Order Placement & Acceptance


1.1 Order Submission


When you submit an order via frankwilliams.shop, email, or authorized platforms, you make a binding offer to purchase selected baby products (e.g., “Standard Convertible Baby Crib,” “Organic Waterproof Infant Mattress,” “Adjustable Baby Dining Chair,” “Forest Theme Bed Decoration Set”) at the listed price. This price includes applicable U.S. sales tax (calculated by your shipping address) and excludes shipping fees (unless free shipping applies, per our Shipping Policy).

You confirm all checkout information—shipping address, crib size, mattress firmness, dining chair weight limit, and contact info—is accurate and complete. For custom items, you verify customization details (monogram, theme, size) to ensure alignment with your baby’s needs and nursery space.

1.2 Order Acceptance


We reserve the right to accept or reject any order at our discretion. Acceptance is confirmed only via a written order confirmation email (with your order number, product details, and estimated delivery date) sent to your registered email from frankwilliams Store. We may reject orders for reasons including:

  • Stock unavailability (e.g., a limited-edition crib color is out of stock).
  • Pricing errors (e.g., a typo in crib or mattress pricing).
  • Suspected fraudulent activity (e.g., stolen payment details).
  • Inability to deliver to your address (e.g., remote areas not covered by our furniture carriers).

If we reject your order, we notify you within 2 business days and issue a full refund for any processed payments (refunds take 3–5 business days to reflect in your account).

1.3 Order Modifications & Cancellations


You may modify or cancel an order only if it has not yet entered production or shipping (before receiving a “production started” or “shipment notification” email from frankwilliams Store). To do so:

  • Email barrettp404@gmail.com with your order number and requested change (e.g., “Change crib size from standard to mini” or “Cancel dining chair order”).
  • We confirm modifications/cancellations via email within 1 business day.

Once an order is in production (custom items) or shipped (in-stock items), modifications or cancellations are not possible. Follow our Return & Exchange Policy to return items after delivery.

2. Payment Terms


2.1 Accepted Payment Methods


We accept the following secure payment methods for U.S. orders, processed via PCI DSS-compliant gateways for frankwilliams Store:

  • Credit/debit cards: Visa, Mastercard, American Express, Discover.
  • Digital wallets: PayPal, Apple Pay, Google Pay.
  • Buy-now-pay-later services: Affirm, Klarna (subject to their separate terms, linked at checkout on frankwilliams.shop).

We do not accept cash, checks, or money orders for online orders. For in-person pickup purchases (at our South Bend address), cash and credit/debit cards are accepted.

2.2 Payment Authorization


By providing payment details, you authorize us to charge the full order amount (product cost + shipping + sales tax) to your selected method. For installment services (Affirm/Klarna), you authorize the provider to process payments per their agreed schedule.

If payment is declined (insufficient funds, expired card, fraud alert), we notify you via email to update your details. You must provide valid payment within 5 business days; otherwise, your order is canceled.

2.3 Payment Disputes


If you dispute a payment (e.g., chargeback) with your bank or provider, you must first attempt to resolve it with us directly (per our Return & Exchange Policy). Failure to do so may result in:

  • A $25 administrative fee (to cover dispute response costs).
  • Suspension of your account (preventing future purchases) until the dispute is resolved.

We reserve the right to pursue legal action for unfounded disputes (e.g., claiming non-delivery when tracking confirms receipt of a crib).

3. Product Specifications & Safety


3.1 Accuracy of Product Information


We strive to ensure product descriptions, images, and specifications (e.g., crib dimensions, mattress firmness, dining chair weight limit) are accurate on frankwilliams.shop. Minor variations may occur:

  • Crib Wood Grain: Due to natural wood variations, the grain pattern of your crib may differ slightly from product images.
  • Mattress Firmness: Organic latex mattresses have natural density variations—firmness levels are consistent within a 5% tolerance range.
  • Decoration Colors: Fabric colors may vary slightly due to screen calibration—we provide color swatch samples upon request (email us for details).

3.2 Safety & Intended Use


All products meet U.S. safety standards and are intended for residential use with infants and toddlers only:

  • Baby Cribs: For babies 0–3 years old (or until they can climb out). Do not use with a child over 50 pounds or without proper assembly (follow included instructions).
  • Infant Mattresses: For use in cribs only—do not use as a playmat or floor mattress (increases suffocation risk). Keep the mattress clean and dry to prevent mold growth.
  • Baby Dining Chairs: For babies 6 months–3 years old who can sit up unassisted. Do not leave a child unattended in the chair or use it as a high chair for feeding without the harness fastened.
  • Baby Bed Decorations: For decorative use only—do not place pillows, plush toys, or loose fabric in the crib with a sleeping baby (reduces SIDS risk).

Misuse of products (e.g., using a crib for storage, using a dining chair for a child over weight limit) may void warranties and result in injury—we are not liable for such issues (see Section 5).

4. Warranties


4.1 Limited Manufacturer’s Warranty


We offer limited warranties for all U.S. purchases from frankwilliams Store, covering manufacturing defects (not normal wear, misuse, or accidental damage):

  • Baby Cribs: 5-year warranty. Covers slat breakage, frame warping, and hardware failure. Does not cover scratches, dents, or damage from improper assembly.
  • Infant Mattresses: 3-year warranty. Covers waterproof lining tears, core compression, and fabric fading. Does not cover stains, mold, or damage from improper cleaning.
  • Baby Dining Chairs: 2-year warranty. Covers harness breakage, leg instability, and tray cracks. Does not cover food stains, worn straps, or damage from rough use.
  • Baby Bed Decorations: 1-year warranty. Covers fabric fraying, decal peeling, and stitching errors. Does not cover fading from sunlight or damage from water exposure.

4.2 Warranty Claims


To file a claim:

  1. Email barrettp404@gmail.com with your order number, product model, photos/videos of the defect, and a description of when the issue started.
  2. We review claims within 2 business days and notify you of approval/denial.
  3. Approved claims result in:
    • Replacement product shipped via standard shipping (free of charge) within 7–10 business days.
    • Full refund to your original payment method (for irreparable items).
    • Repair services (e.g., replacing a crib slat, mending a chair harness) for minor issues.


Warranties apply only to products purchased directly from frankwilliams Store (not third-party retailers) and require proof of purchase (order confirmation email).

5. Liability Limitations


5.1 Our Liability


We are liable for:

  • Defective products covered by warranty (Section 4).
  • Order fulfillment errors (e.g., wrong crib size, firm mattress instead of medium) per our Return & Exchange Policy.
  • Damages caused by our negligence (e.g., improper packaging leading to a dented crib frame).

Our liability is limited to:

  • Replacing the defective/incorrect product.
  • Issuing a full refund of the order amount (including shipping).
  • Reimbursing reasonable return shipping costs for defective items.

We are not liable for:

  • Personal injury or property damage from misuse (e.g., a child falling from a crib due to improper assembly, allergic reactions from improper mattress cleaning).
  • Indirect losses (e.g., missed nursery setup from delayed crib delivery, furniture damage from a wobbly dining chair due to misuse).
  • Damages from third parties (e.g., carrier-related damage not reported within 48 hours, defects from unauthorized repairs to cribs).

5.2 Your Liability


You are liable for:

  • Providing accurate checkout information. Incorrect addresses leading to missed/delayed deliveries may result in a $20 re-delivery fee (especially for bulky cribs).
  • Returning products per our Return & Exchange Policy (unused condition, original packaging). Damaged returns (e.g., stained mattress, scratched crib frame) may incur a restocking fee deducted from your refund.
  • Properly assembling and using products (e.g., following crib assembly instructions, adhering to dining chair weight limits) to prevent injury to your child.

6. Account Responsibilities (Online Orders)


If you create a website account on frankwilliams.shop to track orders, save preferences, or store payment details:

  • You are responsible for keeping account credentials (username/password) confidential and all activities under your account (e.g., placing orders, saving crib size preferences for your baby’s nursery).
  • Notify us immediately via email if you suspect unauthorized account access (e.g., unknown orders for a dining chair). We assist with password resets and investigations within 1 business day.
  • We may suspend/terminate accounts for:
    • Fraudulent activity (e.g., using stolen payment details to purchase a crib).
    • Violating these Terms (e.g., returning an assembled crib as “unused”).
    • Inactivity for 12+ consecutive months (we notify you 30 days before termination via email).


7. Shipping & Delivery (Incorporation of Shipping Policy)


All orders are subject to our separate Shipping Policy, which covers delivery destinations (50 U.S. states, territories), shipping costs (including free shipping for orders over $100), timelines (3–14 business days), and handling of shipping issues (delays, damage, lost packages). By placing an order on frankwilliams.shop, you acknowledge reading and understanding our Shipping Policy.

Risk of loss/damage passes to you upon delivery (confirmed by carrier tracking or signature). If you miss a delivery, the carrier leaves a notification to reschedule—failure to reschedule within 7 days may result in the order being returned to us, with a $15 return fee deducted from your refund.

8. Termination


We may terminate/suspend your access to frankwilliams Store, cancel your order, or refuse future purchases if you:

  • Violate these Terms (e.g., false information, unfounded payment disputes).
  • Engage in fraudulent/deceptive practices (e.g., claiming a defective crib that was improperly assembled).
  • Harass our staff (via email, phone, or in-person) or other customers.

Termination does not affect pre-existing rights/obligations (e.g., payment for delivered cribs, return obligations for a defective mattress).

9. Governing Law & Dispute Resolution


9.1 Governing Law


These Terms are governed by the laws of the State of Indiana, USA, without regard to conflict of law principles. Disputes are resolved under Indiana law.

9.2 Dispute Resolution


  • Informal Resolution: Contact us at barrettp404@gmail.com to resolve disputes informally before legal action. We respond within 2 business days and work in good faith to find a solution (e.g., replacing a faulty dining chair harness).
  • Mediation: If informal resolution fails, we recommend mediation through the Indiana Dispute Resolution Program—voluntary, cost-effective, and faster than litigation.
  • Small Claims Court: For disputes under $10,000 (e.g., a $500 convertible crib set), file a claim in Indiana small claims court (or your local jurisdiction).
  • Arbitration: For disputes over $10,000, both parties agree to binding arbitration administered by the American Arbitration Association (AAA), following its Commercial Arbitration Rules. Arbitration takes place in South Bend, IN, or via virtual hearing.

You waive the right to participate in class action lawsuits or class-wide arbitration for disputes related to these Terms.

10. Amendments to Terms


We may update these Terms to reflect legal changes (e.g., Indiana consumer protection laws), business practices (new payment methods), or product offerings (new organic crib collections). Updated Terms are posted on frankwilliams.shop with a “Last Updated” date.

Your continued use of frankwilliams Store or purchases after the “Last Updated” date constitutes acceptance of revised Terms. We notify you via email of significant changes (e.g., warranty modifications) at least 30 days before they take effect.

By purchasing our products or using our services, you confirm reading, understanding, and agreeing to all provisions of these Terms & Conditions.